Deleting your account

You can close your LuminaMovement account at any time, and you do not need a reason.

In the app or on the website

Sign in, open You in the mobile app or Your details on the website, and choose Close my account. You will be asked for your password to confirm. It takes effect immediately.

By email

If you cannot sign in, or you teach at the studio — instructor and admin accounts are closed by us, because they are tied to classes on the schedule — email info@luminamovement.com from the address on your account and ask us to close it. We will confirm when it is done.

What is deleted

• Your sign-in, so the account can no longer be used
• Your name, email address, phone number and date of birth
• Your emergency contact and any notes the studio held about you
• Your profile photo
• Any saved card, which is removed from our payment provider
• Your marketing preferences, and any messages waiting to be sent to you

Any classes you are booked into are cancelled at the same time, and the seats offered to anyone on the waitlist. A membership stops billing immediately.

What the studio keeps

Records of classes that were attended and payments that were made are the studio’s accounts, and we are required to keep them. They stay, with nothing on them that identifies you — no name, no contact details, nothing that links them back to a person. Data-protection rules allow this specifically so a business can keep its financial and legal records.

See the privacy policy for everything else we hold and why. Questions go to info@luminamovement.com.